Support for workplaces

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Te Mahi Ako provides supports to workplaces through a range of channels, so that you can support the learners in your organisation.

Workplace support and services

Your organisation will be supported by a range of people from our team to ensure your staff have everything required to succeed in their learning programmes:

Learner advisors

Your regional learner advisor is the key contact person at Te Mahi Ako for both your learners and your organisation. They help set up enrolments, and schedule regular catch-ups with learners to make sure they're progressing. They can help the learner navigate the work-based learning process and connect them with extra help when it's needed.

Learning facilitators

In some cases a programme will include learning that occurs outside of the workplace, such as seminars, training courses or wānanga. These events or activities will supplement the skills and knowledge the learner is picking up on the job, and will be led by one of our learning facilitators.


Registered Te Mahi Ako assessors can be trained staff within your team, or they may be may be external people. An assessor is a subject matter expert in your learner's field of practice, and they will assess their tasks and determine when they are competent. 

Learner support coordinators

Our dedicated team of learner support coordinators are based at our head office. They are there to listen and understand what's going on with learners, and how it might impact their learning experiences. This could be anything from computer issues, literacy, or a mental health condition, through to a relationship breakdown or financial difficulties. Learner support coordinators offer guidance and troubleshooting to help learners tackle any barriers.

Te Mahi Ako learners have access to a learner portal, where they can keep track of their learning, and access our online learning platform.

As a workplace client, you will have your own dedicated workplace portal where you can view the learners in your organisation and see how they are progressing in their qualifications. Your portal also has a number of client-only resources that you might find useful as your support your staff through their learning programmes.

Your staff need literacy, language and numeracy (LLN) skills to do their job effectively, and to succeed in work-based learning.

Therefore, when we enrol a new learner who has not previously completed a Level 3 certificate or above, we may ask them to undergo a simple LLN assessment. We’ll help them understand what the results mean, and discuss any support they may need.

As their employer, you'll receive general information about literacy levels of your staff who have completed this assessment. This helps you get a picture of any support that might be needed within your organisation. Our advisors will discuss with you the types of help that are available for staff who need it.

Forms and documents

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Browse our sectors and work-based learning programmes.