Your organisation will be supported by a range of people from our team to ensure your staff have everything required to succeed in their learning programmes:
Your regional learner advisor is the key contact person at Te Mahi Ako for both your learners and your organisation. They help set up enrolments, and schedule regular catch-ups with learners to make sure they're progressing. They can help the learner navigate the work-based learning process and connect them with extra help when it's needed.
In some cases a programme will include learning that occurs outside of the workplace, such as seminars, training courses or wānanga. These events or activities will supplement the skills and knowledge the learner is picking up on the job, and will be led by one of our learning facilitators.
Registered Te Mahi Ako assessors can be trained staff within your team, or they may be may be external people. An assessor is a subject matter expert in your learner's field of practice, and they will assess their tasks and determine when they are competent.
Learner support coordinators
Our dedicated team of learner support coordinators are based at our head office. They are there to listen and understand what's going on with learners, and how it might impact their learning experiences. This could be anything from computer issues, literacy, or a mental health condition, through to a relationship breakdown or financial difficulties. Learner support coordinators offer guidance and troubleshooting to help learners tackle any barriers.