Ākonga (Learner) support and services
Te Mahi Ako's learner support system is guided by Sir Mason Durie's Te Whare Tapa Whā model of health.
The four walls of the whare are the four key areas of our health: Taha Tinana (physical), Taha Wairua (spiritual), Taha Whānau (family and relationships) and Taha Hinengaro (mental and emotional).
While you are on a learning journey with us, we'll endeavour to help you maintain your wellbeing across all these areas, so you can thrive as a person and succeed in your programme.
At Te Mahi Ako, we uphold an inclusive approach to learner support, where we prioritise the wellbeing of all learners, regardless of their international or domestic status.
If you are in crisis and need immediate support, please phone 111.
Te Mahi Ako has partnered with Puāwaitanga (whakarongorau.nz) to provide independent and confidential counselling services, free for learners aged 18 years and over. Puāwaitanga offers phone or video-based counselling in multiple languages including te reo Māori.
Puāwaitanga is designed to support you over a brief period of time to strengthen your hinengaro (mental and emotional wellbeing). You will have the opportunity to choose the counsellor you'd like to do sessions with and book a time that works around your schedule. Puāwaitanga offers sessions throughout the week (including weekends) from 9am to 9pm.
To access the service, start by sending a confidential request to firstname.lastname@example.org.
If you or one of your whānau or friends need mental health support or information right now, you can contact one of the free helpline services listed on this page. These services are available 24 hours a day, seven days a week.
- Need to talk? Free call or text 1737
- Lifeline - 0800 543 354 or free text 4357
- Suicide Crisis Helpline - 0800 611 116
- Samaritans - 0800726 666
Other places you can go to for support information include:
- Just a Thought - Free online therapy courses
- The Lowdown - For young poeple with concerns about their mental health who are looking for support, and for friends and whānau who want to support them.
- Small Steps - Free digital self-help tools for anyone wanting to manage stress and increase their welbeing.
You can also visit the Mental Health Foundation website for a more extensive list of other helplines and support services available in New Zealand.